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Login help

We recommend accessing the online account tool using Google Chrome or Internet Explorer 10 (in compatibility mode) with pop-up blockers disabled.

Recommended browsers

Use Google Chrome or Internet Explorer 10 in compatibility mode to avoid technical issues when accessing the online account tool.   Firefox and Safari are not supported.

Disable pop-up blockers in Google Chrome and Internet Explorer 10

Google Chrome

1. Open Google Chrome.
2. Click the Chrome menu  Screenshot of Chrome Menu on the browser toolbar at top right hand side.
3. Select Settings.

Screenshot of Chrome Settings

4. Click Show advanced settings.

Screenshot of Chrome Advanced Settings

5. In the Privacy section, click the Content settings button.
6. In the Pop-ups section, select Allow all sites to show pop-ups. Customise permissions for specific websites by clicking Manage exceptions.

Screenshot of Pop ups menu

7. Click on Done.

Internet Explorer

1. Open Internet Explorer 10.
2. Click the Tools button at the top of the browser window.

05 IE10

3. Select Internet Options from the Tools menu.
4. Click the Privacy tab in the Internet Options pop-up window.
5. Clear the check mark next to "Turn on Pop-Up Blocker" so that it is unselected (see below Figure).

Screenshot of IE10 Options

6. Click OK.

Turn on compatibility mode when using Internet Explorer 10 

To avoid technical issues when accessing the online account tool using Internet Explorer 10, you need to add the “’ domain as a Compatibility View safe website.

1.  Open Internet Explorer 10.
2.  Press Alt on your keyboard.
3.  Select Tools.
4.  Select Compatibility View Settings.
5.  Add “” to the space provided and press Add. 
6.  Close all open windows and restart Internet Explorer.


Click the “Broken Page” (below) in the right hand side of your address bar when you encounter the error.

Screen shot of Broken page

If you continue to experience technical issues please email us at or phone 1300 739 338.